Shipping policy

Shipping Policy

1. Shipping Areas
   We offer free shipping within the European Union (EU). Shipping to non-EU countries is available upon request.

2. Shipping Costs

• Within the EU: Shipping is free of charge.
• Outside the EU: Shipping costs are determined individually. Please contact us at info@bio-gran.com or use the contact form.
• Any additional customs duties, taxes, or fees for deliveries outside the EU must be borne by the customer.

1. Delivery Time

• Within the EU: Delivery takes 2–5 business days after payment is received.
• Outside the EU: Delivery time will be communicated individually.

1. Shipping Providers
   We partner with reliable carriers, such as Austrian Post, to ensure fast and secure delivery.

2. Tracking Your Order
   Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery online.

3. Damaged Shipments
   If your goods are damaged during transport, please contact us immediately at info@bio-gran.com. We will promptly work to resolve the issue.